Terms of Service

Last updated: 3 July 2026

By creating an account, buying credits, subscribing, or using AI Consensus ("the Service"), you agree to these Terms. If you do not agree, do not use the Service. The Service is operated by Custom Artificial Intelligence Solutions (Pty) Ltd (registration number 2016/377651/07), trading as "Custom AI Solutions".

1. The Service

AI Consensus sends your prompt and any attachments to three independent AI providers (Anthropic Claude, OpenAI ChatGPT, Google Gemini), which cross-check each other, and returns a consolidated result. It is a software tool only — not a person, and not a licensed professional.

2. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a contract to use the Service.

3. Your plans

We may change available plans or pricing; changes will not affect amounts already paid for the current period unless required by law.

4. Your account and acceptable use

Keep your login secure; you are responsible for all activity under your account. You must not use the Service unlawfully or to infringe others' rights; to generate abusive, harassing, defamatory, discriminatory, or harmful content; to attempt to break, overload, scrape, reverse-engineer, or bypass its limits or security; or to violate the terms of Anthropic, OpenAI, or Google. Because AI can be misused, you additionally must not use the Service to generate hate speech, disinformation, child sexual abuse material, malware, or content intended to cause serious harm, and you must not rely on Output as the sole basis for high-stakes decisions (medical, legal, financial, employment, credit, housing, or safety-critical) without independent professional review. We may suspend or close accounts that breach these Terms or abuse the free trial.

5. Special and children's information; business users

You must not submit special personal information (as defined in POPIA) or the personal information of anyone under 18 unless you are legally authorised and have the required consent. If you are a business user submitting information about employees, customers, or other third parties, you warrant that you have all required notices, consents, authority, and lawful bases for that submission and for us to process it. You indemnify us against any claim, loss, penalty, or cost arising from your unlawful submission of personal information.

6. Your content and your licence to us

You retain ownership of the prompts, attachments, and other content you submit ("User Content"). You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, transmit, reproduce, and process it solely to operate, deliver, secure, and support the Service, and to comply with legal obligations. This licence ends when your User Content is deleted, except where we must retain it by law. We do not sell your content and do not use it to train AI models.

7. AI-generated output — rights and use

The models generate the consolidated output ("Output"). Under current South African law, AI-generated Output may not qualify for copyright protection.

We make no warranty that the Output is original, accurate, complete, current, non-infringing, or protectable by intellectual property law. You are responsible for reviewing and verifying Output before relying on it.

8. No professional advice — please read carefully

AI can be wrong, incomplete, or out of date. Output is provided "as is" to support your judgement, not to replace it. It is NOT legal, financial, tax, medical, or other professional advice. You are responsible for all decisions and actions based on Output, and we are not liable for them.

9. Your API keys (Unlimited plan) — warranty and indemnity

On the Unlimited plan you connect your own Anthropic, OpenAI, and Google API keys. You warrant you are the authorised holder of those keys and that your use complies with each provider's terms. All usage and billing on those keys is between you and the provider, is outside our control, and is not charged or refunded by us. You indemnify and hold us harmless against any claim, liability, loss, charge, suspension, penalty, or cost arising from your keys or your breach of a provider's terms.

10. Payments

Payments are processed in South African Rand by Paystack. We do not store full card numbers. Custom Artificial Intelligence Solutions (Pty) Ltd is not currently VAT-registered, so the document issued for each payment is a receipt, not a tax invoice. Prices are exclusive of VAT; if we become VAT-registered, VAT will be added and disclosed at checkout.

11. Immediate performance and cooling-off (ECTA)

When you buy credits or subscribe, you may receive immediate access. By requesting immediate access at checkout, you ask us to begin performing the Service immediately, and you understand that any statutory cooling-off right may not apply to services already performed or credits already used. This does not limit any statutory right that cannot be excluded.

12. Service availability

We aim for a reliable service but do not guarantee uninterrupted availability. The Service depends on third parties (Anthropic, OpenAI, Google, Paystack, hosting). We are not responsible for outages, rate limits, suspensions, model changes, or provider issues outside our reasonable control, and may modify, suspend, or discontinue features where reasonably necessary.

13. Liability

To the maximum extent permitted by law: the Service and Output are provided "as is"; we exclude implied warranties except those that cannot be excluded; we are not liable for indirect or consequential loss (including loss of profit, data, business, or opportunity) or for decisions you make based on Output; and our total liability for direct loss (in contract, delict, or otherwise) is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits any right you have under the Consumer Protection Act 68 of 2008 or other law that cannot be excluded.

14. Law enforcement and data requests

We may disclose your account information and User Content where required by law or where we reasonably believe it necessary to comply with legal process, protect our rights, or prevent fraud or imminent harm.

15. Suspension and termination

We may suspend or terminate your account for breach, misuse, failed payment, legal/security risk, or where required by law or a provider. You may stop using the Service at any time and cancel paid plans under the Refund & Cancellation Policy.

16. Dispute resolution

Before starting court proceedings, both parties agree to attempt to resolve any dispute in good faith, and, where practical, through mediation. This does not prevent either party from seeking urgent interim relief.

17. Changes and governing law

We may update these Terms; material changes will be posted here with a new effective date, and continued use means acceptance. These Terms are governed by the laws of the Republic of South Africa, subject to the jurisdiction of the South African courts (except that we may seek injunctive relief in any competent court), and subject to any non-excludable consumer right to bring proceedings elsewhere.

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